FAB&T Expands to Conway
Life isn’t lived exclusively Monday through Friday, 8 a.m. to 5 p.m.
It’s happening before your daily commute begins, and long after you’ve arrived home for the night. There’s church on Sunday mornings, soccer practices on Saturday afternoons and a whole host of activities in between.
Few things are constrained to “banker’s hours,” so why limit the hours you can bank?
FAB&T is new to the City of Colleges, but throughout the financial institution’s nearly 70 years serving central Arkansas, it has been focused on making life easier for customers. With that in mind FAB&T has opened a Conway branch with personnel who can be reached all seven days in the week.
Located at 804 Hogan Lane, the bank features three QŪB (pronounced “cube”) machines, featuring an interactive teller experience than can be accessed during extended hours. Bank personnel are available through QŪB from 6 a.m. until 8 p.m. Monday through Friday, as well as Saturday and Sunday from 10 a.m. until 3 p.m.
QŪB blends the convenience and independence of an ATM and online banking with the personal touch of being inside a FAB&T branch.
With QŪB, you can cash a check down-to-the-penny, make a deposit, pay your house or auto loan, and interact with live account representatives, all without leaving the comfort of your vehicle. You can also access QŪB as an ATM, 24 hours a day, 7 days a week with your FAB&T debit card from Mastercard.
Additionally, FAB&T offers a 24-hour customer support line — (800) 982-4511 — operated by an Arkansas-based staff.
“Over the years we have tried hard to look at new services or changes from the customers’ point of view, and then work back from there,” board chairman, CEO and bank president Larry Wilson said. “What is good for the customer? How can we help make banking and life easier? Let’s take a look at that, and then build what we do from there.”
FAB&T refers to this approach as helping customers “LIVEFirst.”
Improving the banking experience and communities in which FAB&T operates is central to the bank’s mission since its founding in 1949. FAB&T was instrumental in securing the Little Rock Air Force Base being located in Jacksonville in the 1950s, and bank founder Kenneth Pat Wilson was a significant force in establishing Rebsamen Memorial Hospital for the town in 1962.
FAB&T, which has 21 locations throughout central Arkansas, was recognized as Bank of the Year for the Air Force in 2015 and 2016. The bank recently announced a partnership with Habitat for Humanity of Central Arkansas and FAB&T’s 3 Degree Guarantee on THV11 has helped spotlight nonprofits throughout its service area.
“First Arkansas Bank & Trust has always supported the communities we serve,” said Mark Wilson, senior vice president of FAB&T and a 1998 Hendrix graduate. “We work together with our fellow businesses to help our communities with educational initiatives. We’re excited to join Conway, grow with the community and provide those same banking services we have provided to our customers in Jacksonville, Heber Springs, Greenbrier, Cabot and other communities for the past 68 years.”
FAB&T designed the Hogan Lane branch as a modern and welcoming environment for customers. From opening a new account to securing a mortgage, home equity line of credit or small business loan, customers have access to what Mark Wilson describes as “the branch of the future.”
“This is not the branch of the 1990s or 2000s. We’re bringing a new style of banking, that’s really the old style - personalized attention and all the financial services you need.”