FAB&T Letter to Customers Regarding COVID-19

Important Branch Information: Drive Thru only and appointment only

 
March 16, 2020
FAB&T has continued to closely monitor the situation surrounding the coronavirus (COVID-19), and following many conversations within our markets, we feel that it is appropriate to take the next steps in mitigating the spread of this unprecedented virus.

The well-being of our bank family and customers is our top priority. However, we also are very much aware that access to, and information regarding, your finances is a critical need. In an effort to manage both fronts, we have made the decision that, effective Tuesday, March 17th, all FAB&T branch locations will serve customers in a drive thru only mode during normal business hours
Customers who require specialized products or services (lending, mortgage, or wealth management) will be seen by appointment only. Additionally, customers requiring access to their safe deposit boxes at any location will be by appointment only.

In addition to drive thru services, we offer LIVE teller service through our QūB interactive teller machines at several of our branches (Jacksonville, Cabot, Sherwood, Heber Springs, Conway, and Greenbrier) from 6am to 8pm Monday through Friday, and 10am to 3pm on Saturday and Sunday. QūBs also provide ATM service 24 hours a day, seven days a week. To access a live customer service rep, simply touch the screen to begin. To simply use as an ATM, insert your debit cardWe also offer a customer call center with 24/7 live customer support for your convenience. Account holders can also seamlessly manage their finances via our free online banking (including online bill pay) or the FAB&T mobile app for smartphones and tablets. For those choosing to open an account with FAB&T, we offer online account opening, and ClickSWITCH, which is a fast and easy online option for those who choose to leave their current financial institution in favor of FAB&T.

If you have specific questions about our ability to meet your financial needs, please contact our 24/7 call center at 800-982-4511 and speak to one of our professional team members to address your questions and concerns. For a listing of our branch and QūB locations, please visit our website, www.fabandt.com. As always, our bank family appreciates your business. We will continue to update you as the situation warrants.

For additional information about COVID-19, get the latest reports from the Centers for Disease Control at www.cdc.gov, or your local health department website.

 
 
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A Letter From FAB&T Chairman, President & CEO Larry Wilson Regarding COVID-19

 
FAB&T recognizes that you may have ongoing concerns regarding the Coronavirus COVID-19, and how this pandemic may impact the accessibility to our branches.
 
Please know that your bank is closely monitoring the situation. While we do not anticipate the need to close any of our locations, there is a chance that such an event could occur. First and foremost, I would encourage you to access your account from home 24/7 via the online
banking portion of our website, www.fabandt.com or our mobile app.
 
Because we have 22 locations across the area, it is unlikely that you will be very far from an open location if your nearest one does need to close (for whatever reason). Additionally, we offer LIVE teller service through our QūB interactive teller machines at several of our branches (Jacksonville, Cabot, Sherwood, Heber Springs, Conway, and Greenbrier) from 6am to 8pm Monday through Friday, and 10am to 3pm on Saturday and Sunday. QūBs also provide ATM service 24 hours a day, seven days a week. We also offer a customer call center with 24/7 live customer support for your convenience.
 
If you have specific questions about our ability to meet your financial needs, please contact our 24/7 call center at 800-982-4511 and speak to one of our professional team members to address your questions and concerns. For a listing of our branch and QūB locations, please visit our website, www.fabandt.com. As always, our bank family appreciates your business.
For additional information about COVID-19, get the latest reports from the Centers for Disease Control at www.cdc.gov, or your local health department website.
 
Sincerely,
Larry T. Wilson
Chairman, President and CEO
FAB&T